Question 1

What documents do I need to hire a van?

Accepted Answer

You'll need a valid UK or EU driving licence held for at least 1 year, proof of address (utility bill or bank statement dated within 3 months), and a credit or debit card in your name. International visitors need their passport and an International Driving Permit if their licence isn't in English.

Question 2

What is the minimum age to hire a van?

Accepted Answer

The minimum age is 21 for most vans. Drivers aged 21-24 can hire most vehicles but may face a young driver surcharge. Larger vans like Luton box vans and specialist vehicles typically require drivers to be 25 or over. There's no upper age limit, but drivers over 75 may need to provide a medical declaration.

Question 3

Is insurance included in the hire price?

Accepted Answer

Yes, all our vans come with comprehensive insurance included as standard. This covers collision damage waiver (CDW), theft protection, and third-party liability. The excess amount varies by vehicle category - ask us for specific details when booking.

Question 4

Do you charge for mileage?

Accepted Answer

No, all our rentals include unlimited mileage. Drive as far as you like across Wales and beyond without worrying about extra charges.

Question 5

How does delivery and collection work?

Accepted Answer

We offer free delivery and collection anywhere in Wales. Simply tell us your preferred pickup and drop-off locations - whether that's your home, business premises, or a specific address. We'll bring the van to you and collect it when you're done.

Question 6

Can I do a one-way rental?

Accepted Answer

Yes, we offer flexible one-way rentals across Wales. Pick up in one location and drop off in another. One-way fees may apply depending on the locations - contact us for a quote.

Question 7

What is your cancellation policy?

Accepted Answer

We offer free cancellation up to 24 hours before your scheduled pickup time. Cancellations within 24 hours may be subject to a charge. In cases of genuine emergencies, please contact us and we'll do our best to help.

Question 8

What happens if I need to extend my rental?

Accepted Answer

Just give us a call as soon as you know you need more time. Subject to availability, we can usually extend your rental at the same daily rate. Please don't return the van late without contacting us first, as this may incur additional charges.

Question 9

Is there a security deposit?

Accepted Answer

Yes, we require a refundable security deposit which is held on your credit or debit card at the start of the rental. The amount varies by vehicle category (typically £250-£750 for vans). This is released within 5-7 working days after you return the vehicle in good condition.

Question 10

What fuel policy do you use?

Accepted Answer

We operate a 'full to full' fuel policy. You'll receive the van with a full tank and should return it full. If you return it with less fuel, we'll charge for the missing fuel plus a refuelling service fee.

Question 11

Can I take the van outside Wales?

Accepted Answer

Yes, you can drive anywhere in the UK and Ireland. Travel to mainland Europe is also possible with prior arrangement - please let us know when booking so we can provide the necessary documentation.

Question 12

What if the van breaks down?

Accepted Answer

All our vans come with 24/7 breakdown assistance. If you experience any issues, call our emergency number and we'll arrange roadside assistance or a replacement vehicle as quickly as possible.

Question 13

Do you offer automatic vans?

Accepted Answer

Yes, we have automatic transmission vans available including the VW Transporter Automatic and 4 MTR Automatic Sprinter. These are perfect for drivers who prefer automatic or are making lots of stops in urban areas.

Question 14

What's the difference between SWB, MWB, and LWB vans?

Accepted Answer

SWB (Short Wheelbase) vans are compact and easier to park, ideal for city deliveries. MWB (Medium Wheelbase) offers more cargo space while remaining manoeuvrable. LWB (Long Wheelbase) vans provide maximum load capacity for larger jobs and house moves.

Frequently Asked Questions